Zoho Desk Review

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Contact Details

  • Web: www.sugarcrm.com
  • Phone(India): +91-80-66655771 | 1-800-266-2208
  • Phone(United States): +1 (877) 842-7276
  • Founded Year: 2004
  • Headquarters: Cupertino, California
  • Address:
    • SugarCRM Inc.
    • 10050 N Wolfe Rd,
    • Cupertino, CA 95014

About Zoho Desk

Zoho Desk is a support desk medium with the help of which people are able to deliver brilliant and efficient support to their customers. Zoho Desk allows the managers and heads to track and detect any loopholes in the customer support system which will help them to improve their support in the long run.

The customers of a company can also get benefits from the Zoho Desk because it allows them to contact and reach out to relevant support staff without many efforts.

When companies invest in Zoho Desk, they allow their support teams to become more prolific by providing more support channels and the right tools required to provide responsive and instant help. Zoho Desk brings together the members of different departments and allows them to tackle a problem in a unified manner.

Features of Zoho Desk
Here are some of the best benefits of Zoho Desk which has made it so popular among the companies who are looking to serve their customers in a more proficient manner.

A brilliant ticketing system that shows the customer service team who needs help and support.
Social support software gathers data and complaints from the customers.
Reports and insights are provided regularly by Zoho Desk so that companies can track their record.
Customer call centre software that allows telephonic conversation between the team and the customers.
Help Desk Software allows the employees of the customer support department get quick access to grievances posted by customers.

Frequently Asked Questions
Have a look at the frequently asked questions about Zoho Desk which will help you get some extra knowledge.

Are the services of Zoho desk helpful?
Ans. The answer to this question is very simple. Yes. The services of Zoho Desk is really helpful when you are trying to resolve the increasing customer service satisfaction. With the help of Zoho Desk, you can install different tools and software which allows your team to tackle various issues and grievances of the customers in a more prolific manner. Zoho desk services are cheap as well and therefore you can expect a brilliant result at the end of every month regarding customer support.

How does the ticketing system help?
Ans. The major objective of the ticketing system is to channelize the customer complaints to different company support teams and to make sure that every request is taken care of. The ticketing system allows the company to get the relevant information about the customer who might have visited the company previously as well and their data is already there. The support team also gets the benefit of data collection with the help of the Zoho Desk Ticketing System. The ticketing system gives the help desk officials an opportunity to resolve every customer needs.

Who can use Zoho Desk?
Ans. Zoho Desk can be efficiently used by everyone who wants to help their customers by resolving any trouble they face. Zoho Desk consists of different customer support software and tools which makes sure that the employees in a company have an equal opportunity to help every issue posted by their customer. From small to big businesses, everyone can use Zoho Desk to make sure that their customers are able to enable their customers to get the best possible help from a company in which they have placed their trust on.

What kind of customer support is there?
Ans. Zoho Desk has a brilliant team of customer support who makes sure that their customers are able to use the products that have been provided. The team consists of professional staff and members who are well aware of different kinds of problems that the people might face and know exactly how to resolve them. Anyone can contact them 24/7 to resolve any kind of issues they might be facing. Their team has excellent linguistic skills due to global growth and therefore they can communicate with the customers in any preferable language.

Pros and Cons –
Here are some of the pros and cons of Zoho Desk.

Pros
Efficient ticketing system for better management of customer grievances and complaints.
Social support software allows gathering data and complaints from social platforms.
Excellent online forums and conversations.
Help desk software is easy to use and learn.

Cons
The system needs to thoroughly understood before the employees can use due to a wide variety.

Conclusion – customer support is one of the most important aspects of every company. Without the right customer service, the company will not be able to communicate and get to know about the customer grievances and thus will suffer from negativity. It is essential that every company invest in customer service software. Zoho Desk brings the best of such requirements and therefore if your customers to be loyal towards your company, then make sure they are served well in the long run.

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