Zoho CRM Review

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Contact Details

  • Web: www.zoho.com/crm
  • Phone: +91 (44) 67447000
  • Founded Year: 1996
  • Email: sales@zohocorp.com
  • Address:
    • Estancia IT Park,
    • Plot No. 140 and 151, GST Road,
    • Vallancherry Village,
    • Chengalpattu Taluk,
    • Kanchipuram District 603 202, INDIA
    • Phone : 044 – 67447070

Introduction

Many of you are familiar with Zoho CRM and have used its service, but if you haven’t used its CRM services then hopefully after reading our Zoho CRM Review, you will prefer to consider its service for your customer relationship management tasks.

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About Zoho CRM

Zoho was established in 1996 named as Vembu Software, and it was operated in a small-scale flat located in Chennai, India. Further, the name of the corporation was updated to AdventNet in 2005, and at last, the company launched the online office suite with a new name, Zoho Corporation.

Zoho CRM was introduced to the public in the year 2006, and it offered the services related to CRM like sales automation, order management and marketing. Moreover, the company is credible for more than 50,000 business in the whole world, and many well-reputed companies are amongst them, i.e. Amazon.in, Benchmark, etc.

The CRM services of Zoho helps you with improvements in lead conversion rates, increasing revenue, decreasing marketing costs and many other factors related to the advancement of your business.

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Zoho CRM Features

Here is the list of exceptional features of Zoho CRM.

  • Multichannel – Connect with Customers in Real Time
  • Sales Automation for routine Tasks
  • Zia – Artificial Intelligence to observe and offer predictions on trends, conversion, etc.
  • Performance and Analytics of the business to provide Complete Business Insights
  • Process Management for your team to help them in making good decisions for the next step
  • Standard Customization and You can add functionalities conferring to Your Business
  • Sales Signals take all the Channels together to provide every prospect as a Timeline


In the same way, these features are enough to satisfy the potential customers to buy their brilliant CRM services for the advancement and progress of the customer’s businesses. Above features meet all the requirements required by a customer for managing a business.

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Zoho CRM FAQ

What are the details I can access for any connection?

You can notice the following information for any connection.

  • Name
  • Social networks
  • Personal information
  • Interaction history
  • Twitter Followers, Tweets, etc.
  • CRM information

Can I check how many potentials I have gained or lost since last week?

Yes, you can check your potentials gained or lost by visiting Reports – CRM – Potentials. Then, you can use the filter to check for a range of days, and graphic representation will be shown.

What is the use of Ping feature?

Ping Feature can be used to chat with your team members by clicking on the Ping feature.

Is this available for LinkedIn?

No, Zoho doesn’t support LinkedIn because of policies of LinkedIn.
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Zoho Pros and Cons

9 Total Score
Zoho User Rating

FEATURES
9
SUPPORT
8.5
PRICE
8
PROS
  • Sales Prediction & Variety of Productivity Tools
  • Social & Mobile CRM
  • Works well for Small Business as well as Large-scale businesses
  • Sales Tracking Features
  • Sales Monitoring & Engage Customers
  • Sales Automation & Customization
CONS
  • Slow Response at Customer Support
  • Bugs occur in few Features for a rare time
  • Common Zoho CRM User Complaints
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Zoho CRM User Complaints

The users are mostly satisfied with the services of the company, but nothing can be perfect. Likewise, some of the Zoho CRM user complaints are considered to give an ideal review to the people. Some of the users told that they are not satisfied with the additional purchases that they have to make and some users faced issues with customer support.

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Conclusion

In the end, by considering the features and services provided by Zoho Corporation, we can conclude that it is one of the best options for CRM services for small and large businesses.

If you want to buy the CRM services to maintain and grow your business’s sales then, Zoho can be your choice for CRM services.

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