Zendesk CRM Review

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Contact Details

  • Web: www.zendesk.com/crm
  • Phone: +91 (44) 67447000
  • FAX: 415-778-9355
  • Global HQ:
    • 1019 Market St
    • San Francisco, CA 94103
    • Phone :888-670-4887
      +1 (415) 418 7506

Introduction

Conceivably most of you are very well aware of this renown software development company, but here we are going to discuss all significant features of its Customer Relationship Management based services under the title of Zendesk CRM Review.

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About Zendesk

Zendesk was founded in 2007 in Copenhagen, Denmark that is headquartered in San Francisco, California. Zendesk provides flexible and robust customer services and engagement to ensure the facilitation of Customer Relation Manager at affordable prices.

This company offers customer service software to clients for developing good relations between customers and businesses. Equally important, Zendesk connects its users with their target customers via different channels. You can interact with the customers through chat, phone, email, social media or any other channel that is favourable for you.

Zendesk accommodates more than 200 global customers that are from 160 different countries or territories, and many well-known brand names are amongst the customers’ list such as UBER, Shopify, TESCO, etc.

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Zendesk Features

  • The list of notable features of Zendesk is shown below.
  • Organize Processes, Workflow & Track Customer Engagement
  • Scale the Customer Services
  • Provides Excellent Ticketing System
  • Offers Services to Build Self Service Customer Gateway
  • Engages High-value Prospects
  • Omnichannel Support for smooth Customer Experience
  • Provides Open, Flexible & Extensible Platform

The features of the company describe the efforts of the company to satisfy the clients and help them to manage their customer relationships efficiently. These features are probably the best features for any business to buy the CRM services for their customer relationship management.

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Zendesk FAQ

Which plan do I need to use Zendesk Integration?

You need to buy at least a professional plan to use Zendesk Integration. You cannot use integration with plans lower than professional plan.

How often does sync with Zendesk?

Base sync with Zendesk for once in every 15 minutes.

What details can I see in Base from Zendesk Tickets?

You will see the following information in the Base.

  • Ticket Title
  • Requester
  • Owner

Any custom ticket properties defined will sync to Zendesk.

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Zendesk Pros and Cons

7.5 Total Score

FEATURES
7
PRICE
7
SUPPORT
7
PROS
  • Provides Customization Services
  • Ticket management with Workflow Automation
  • Supports Email, Phone, Web, Social Media, etc.
  • Support Linked Accounts for Multi-brand
  • Zendesk Reporting features
  • Provides Email System
  • Self Service
CONS
  • Poor User Interface
  • Bad Mobile Screen for submitting Tickets
  • Common Zendesk User Complaints
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Zendesk Customer Compliants

There are always a few drawbacks even a company is providing excellent services. Some of the users’ complaint about that emails cannot process the first names easily, and some of the users faced problems in the user interface of Zendesk. A concise number of users complained about these few flaws, but most of the users are satisfied with the services of Zendesk.

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Conclusion

Finally, after a proper Zendesk CRM review, it can be concluded that Zendesk one of the best companies for customer relationship management services. If you automate the CRM services for your business, then it will help you to grow your business with smooth customer experience.

The system software supports a proper ticketing system, and you can connect with your customers on any channel, i.e. social media, web, phone, email, etc. The company is considered to be one of the perfect CRM services providers for any business.

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