Zendesk Review

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Knowing More About Zendesk
Zendesk is a customer service software company that has gained significant popularity in recent years. Zendesk has its headquarters at San Francisco, California, USA. It was founded in the year of 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.

The company has also been listed in the New York Stock Exchange and is denoted by the indices of ZEN. Zendesk currently has 125,000 paid customers with over 2000+ global employees under their name. Zendesk services are now available in almost 160 countries of the world.

The company has seen a huge growth in the last few years and has generated a revenue of more than $430 million. So let us have a look at the various aspects of Zendesk and how useful it is.

Zendesk Features
Zendesk has some amazing features which help the company to attract so many customers throughout the year. Have a look at the most important features.

Professional and cooperative staff members who are working consistently to make the software better. They also provide users with brilliant updates to revamp their daily activities.

Zendesk omnichannel support makes sure that the people are getting a seamless customer experience and also helps to increase agent efficiency.

Zendesk is built on the flexible Sunshine CRM platform with the help of which you can easily create personalised customer services and customer support applications.

Zendesk online servers are safe and ensure that your account will be safe as well without any breach. They have encrypted servers which are supported by standard industry HTTPS.

Frequently Asked Questions
Have a look at some of the most frequently asked questions above Zendesk.

Is Zendesk a good option?
Ans. Zendesk is one of the most popular customer service company whose customer support applications and different engagement products have been used regularly by more than 125,000 customers globally. Zendesk products and services are available in 160 countries as well. If you are looking to fetch a good customer support application then Zendesk is a good option. They have professional team members and technical staff who will make sure that you get full value for money service. Their unputdownable and reliable service is surely something you should not miss in the long run.

What kind of flexibility does Zendesk provide?
Ans. Zendesk is built on the Sunshine platform which their open and flexible CRM software. With the help of sunshine, it is very much possible that people can easily personalise their experience. They can bring changes to customer support, create new customer applications and along with modern technology it becomes more efficient. The data is also easily portable in a hard drive. So carry your confidential data wherever you go from now on a portable hard drive and use it anywhere you like.

What is the ticketing system in Zendesk?
Ans. The major objective of the ticketing system is to channelize the different company support teams and to make sure that every request is done in a minute. The ticketing system allows the company to get the relevant information about the customer who might have visited the company previously as well and their data is already there. The support team also gets the benefit of data collection with the help of the Zendesk Ticketing System.

What kind of customer support is there?
Ans. Zendesk has a brilliant team of customer support who makes sure that their customers are able to use the products that have been provided. The team consists of professional staff and members who are well aware of different kinds of problems that the people might face and know exactly how to resolve them. Their team has excellent linguistic skills and therefore they can speak in different languages as well. Available 24/7 the team will surely help you to resolve your problems.

Pros and Cons of Zendesk
Zendesk has some pros and cons which needs you should know of. Have a look at them.

Pros –
Brilliant software flexibility of the Sunshine system
24/7 customer support for instant help
Sophisticated ticketing system for better data collection of customers
Popular and spread all over the world
An online community for better discussions

Cons –
The packages offered can be a bit expensive

Conclusion – Zendesk is undoubtedly one of the best customer support software company which has proved itself consistently throughout the years. With a huge customer base and spread across 160 countries, the company has future plans of expanding even more. Their software applications are simple to use yet versatile in nature which allows you to get the results.

Have a look through our article and you will get to know about the brilliant features and other facilities provided by the company. If you are looking for customer service software, Zendesk is the one-stop solution for all of your exercise needs.

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