Table of Contents
- Web: www.sugarcrm.com
- Phone(India): +91-80-66655771 | 1-800-266-2208
- Phone(United States): +1 (877) 842-7276
- Founded Year: 2004
- Headquarters: Cupertino, California
- SugarCRM Inc.
- 10050 N Wolfe Rd,
- Cupertino, CA 95014
SugarCRM is one of the most popular among the list of CRM services provider companies. If you are not aware of the company’s services then, this SugarCRM Review could be helpful to gain useful information about this CRM software.back to menu ↑
SugarCRM was introduced in 2004 in California, the USA as a private Customer-Relationship Management Software services provider. SugarCRM introduced the most adaptable, affordable and empowering customer relationship management solutions to provide a quick progressive growth to customers’ businesses. Brilliant teamwork and consistent effort of the company’s talented staff made the company able to get brilliant brand equity and won many awards on its performance such as CRM Product of the Year 2016, PCMag Business Choice Award: CRM 2015, and many others.
In the same manner, SugarCRM is spread over 120 different countries and deployed by more than 2 million individuals from the whole World. The main success of the company is its returning customers with the best buying experience. World’s most famous companies are also buying CRM services from SugarCRM like HTC, IBM, Audi, ZURICH, etc.back to menu ↑
The splendid features of the SugarCRM are illustrated below.
- Sales Automation and Forecasting
- Advanced Workflow for customer’s Businesses
- Call Center Automation
- Flexible Studio with Customization
- Strong Online Customer Support
- Intelligent Reporting to the Customers
- SQL-based Reporting System
The above features are most common among all the plans of the company and uniquely identifies the company regarding Customer Relationship Management.back to menu ↑
SugarCRM Pros & Cons
- Ability to Host Instance On-site
- Control Over each aspect by Hosting On-site
- More features in fewer prices as compared to Other CRM Companies
- Excellent Integrated Project Management Module
- Provides Excellent Reporting to the Customers
- Open Source Flexibility on Studio
- Hard to use at Administration level
- Slow Response Time because of its slow UI
SugarCRM Customer Complaints
Some of the frequent users’ complaints were collected by the customers that can help the SugarCRM to improve their services. The user needs too much menu-driving for reporting interface, and a modern reporting interface can improve it. Some of the users faced problems in merging the duplicate entries on SugarCRM.back to menu ↑
After SugarCRM review, a judgment is required to give a position to the company, and if the features and drawbacks of the company’s services are compared then, SugarCRM is best for its candid CRM services. A very few drawbacks are obtained about SugarCRM, but exceptional features of the company can’t be neglected that is why it is a leading company in CRM services, and many International companies are getting CRM services of SugarCRM.