SugarCRM Review

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Contact Details

  • Web:
  • Phone(India): +91-80-66655771 | 1-800-266-2208
  • Phone(United States): +1 (877) 842-7276
  • Founded Year: 2004
  • Headquarters: Cupertino, California
  • Address:
    • SugarCRM Inc.
    • 10050 N Wolfe Rd,
    • Cupertino, CA 95014


SugarCRM is one of the most popular among the list of CRM services provider companies. If you are not aware of the company’s services then, this SugarCRM Review could be helpful to gain useful information about this CRM software.

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About SugarCRM

SugarCRM was introduced in 2004 in California, the USA as a private Customer-Relationship Management Software services provider. SugarCRM introduced the most adaptable, affordable and empowering customer relationship management solutions to provide a quick progressive growth to customers’ businesses. Brilliant teamwork and consistent effort of the company’s talented staff made the company able to get brilliant brand equity and won many awards on its performance such as CRM Product of the Year 2016, PCMag Business Choice Award: CRM 2015, and many others.

In the same manner, SugarCRM is spread over 120 different countries and deployed by more than 2 million individuals from the whole World. The main success of the company is its returning customers with the best buying experience. World’s most famous companies are also buying CRM services from SugarCRM like HTC, IBM, Audi, ZURICH, etc.

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SugarCRM Features

The splendid features of the SugarCRM are illustrated below.

  • Sales Automation and Forecasting
  • Advanced Workflow for customer’s Businesses
  • Call Center Automation
  • Flexible Studio with Customization
  • Strong Online Customer Support
  • Intelligent Reporting to the Customers
  • SQL-based Reporting System

The above features are most common among all the plans of the company and uniquely identifies the company regarding Customer Relationship Management.

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Is there a formal process to upgrade On-Demand customers after General Availability?

Upgrades will be started after one week of On-demand general release. The timing of automated updates depends on multiple factors that can vary.

Will I have access to Sugar code so I can build customizations for On-Demand in this new model?

SugarCRM will provide downloaded customer backups of their On-demand instance for development purposes. SugarCRM is working on the improvement of its On-demand development capabilities for better user experience.
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SugarCRM Pros & Cons

7.5 Total Score
SugarCRM User Rating

  • Ability to Host Instance On-site
  • Control Over each aspect by Hosting On-site
  • More features in fewer prices as compared to Other CRM Companies
  • Excellent Integrated Project Management Module
  • Provides Excellent Reporting to the Customers
  • Open Source Flexibility on Studio
  • Hard to use at Administration level
  • Slow Response Time because of its slow UI
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SugarCRM Customer Complaints

Some of the frequent users’ complaints were collected by the customers that can help the SugarCRM to improve their services. The user needs too much menu-driving for reporting interface, and a modern reporting interface can improve it. Some of the users faced problems in merging the duplicate entries on SugarCRM.

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After SugarCRM review, a judgment is required to give a position to the company, and if the features and drawbacks of the company’s services are compared then, SugarCRM is best for its candid CRM services. A very few drawbacks are obtained about SugarCRM, but exceptional features of the company can’t be neglected that is why it is a leading company in CRM services, and many International companies are getting CRM services of SugarCRM.


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